How to Have a Review Removed From Google

Knowing how to delete a Google review is a useful skill for anybody who has ever had to deal with negative reviews on their Google My Business (GMB) listing (now called Google Business Profile).

These negative reviews tin can blemish your brand's online reputation, especially if the reviews stand up out in search results for your business concern on Google, or if they're bringing your online ratings down.

Why Delete a Google Review?

Understandably, negative Google reviews can drive potential customers away. Information technology makes sense for you lot to want to know how to remove a Google review if it is negatively impacting your reputation.

After all, traffic-wise, Google is the most pop website in the world. Co-ordinate to online reviews statistics , it's likewise number ane on the list of top business review sites . When customers share their negative experiences on Google, the results for brands tin can be crushing.

• 63.six% of consumers say they are probable to check reviews on Google before visiting a business concern location — more than any other review site.
• Google is the number 1 source of online reviews , followed by Facebook. Websites that focus primarily on reviews like Yelp and Tripadvisor are not growing every bit much as the websites where consumers are likely to already have user accounts (such every bit Google and Facebook) and therefore experience less friction in reviewing businesses.
• 21% agree that Google reviews are one of the most of import factors in their search for a local business, ranking them as more influential than price estimates, proximity, and search engine results pages (SERPs).

Downloaded the study? How to Interpret Your Reputation Score

How to Delete a Google Review (that Yous Posted)

Anyone with a Google business relationship tin write reviews for places they've visited. These reviews appear on Google Maps every bit well as on the business organization's Google listing.

As a user, you won't exist able to add an anonymous review on Google. All reviews are public, and so anyone tin can see what you write. If you change your mind about a place you reviewed, you'll be able to edit or delete the review while signed in to your Google account.

Pace-by-Step Instructions: "How to Delete a Google Review I Posted"

1. On your figurer, open up Google Maps .
2. In the superlative left, click Card. And then click "Your contributions" and cull "Reviews."
3. Next to the review you want to edit or delete, click "More than." Cull an choice and follow the instructions.

How to Delete Google Reviews of Your Business

Let's get this out of the style: when you log into your Google My Concern business relationship or Google Business Contour Manager, you won't find a "Delete" push button under every review that you lot want to remove. Information technology isn't that unproblematic.

Most of the time, those that succeed in having reviews removed from their Google business listing are able to do so after a not-so-straightforward process.

Businesses can either 1) ask Google direct to remove fraudulent reviews or reviews that violate Google review policy or 2) inquire the reviewer straight to delete their own review.

How to Flag or Remove a Google Review If It's Fake or Violates Guidelines

Sadly, information technology'due south not uncommon for a business concern to receive faux reviews on Google.

These could come from a spammer or a directly competitor. Sometimes, they could come from a disgruntled old employee hoping to crusade irreparable damage to your employer branding .

While Google has measures in place to remove faux and spammy reviews, you tin can also accept steps to delete a Google review if yous think it isn't authentic, relevant, or useful. If you're sure that its contents violate the Google review policy , you can try to delete the Google review by flagging it with these three steps:

1. Sign in to Google My Business organisation or Google Business Contour Manager.
2. Cull your business location and click Reviews from the carte du jour.
3. Find the review you'd like to flag, click the iii-dot menu, and so click Flag as inappropriate .

When to Flag a Google Review

For your reference, here are the types of reviews that would violate the Google review policy.

• Spam, imitation, or duplicate Content: Google reviews should reverberate a customer's genuine experience at your business and should not be posted to manipulate your ratings. Duplicates (reviews posted for multiple locations or from multiple accounts) are also not allowed.
• Content with conflicts of interest: You cannot review your own business organization or your competitors in order to manipulate ratings.
• Off-topic content: Reviews should be based on a customer's feel at your concern location. "General political, social commentary, or personal rants" are not allowed and serve as grounds for a Google review being deleted or removed.
• Restricted and illegal content: Google tin can delete reviews that present or depict illegal activity. Reviews of products or services that are subject to controls (alcohol, gambling, tobacco, guns, etc.) must also follow local legal regulations and guidelines.
• Terrorist, sexually explicit, offensive, dangerous or derogatory content: Google deletes or removes reviews that are posted by terrorist organizations, contain sexually explicit material, contain obscene, profane, or offensive language, or incite hatred against or promote discrimination of specific individuals or groups.

Pro Tip: Reply to the Review Anyhow

Information technology may seem counter-intuitive to take to publicly respond to a Google review that you are flagging for removal.

Keep in mind, though, that responding to what may turn out to be a fake or fraudulent review is a great way to show other potential customers how you handle criticism (valid or non).

Remember: how your company responds to negative reviews and unsolicited feedback can have a greater impact on your reputation than what'due south existence said past the customer in the get-go identify.

Here's an example of how you can respond:

"Howdy, (Reviewer'south Name), Nosotros take these matters very seriously. Unfortunately, we have no tape or recollection of whatsoever customer or customer transaction fitting this account. Nosotros are also unable to verify anything most your identity from your name in our records. We accept comments like yours seriously and would like to investigate this issue further. Will you lot please contact us privately? We'd honey the gamble to fix what might have gone wrong in your feel with united states."

How to Enquire the Reviewer to Delete a Google Review

Anyone with a Google account can edit or delete a review they have written. Only your customers might non know how exactly they can do this. Share these instructions to make it piece of cake for them.

1. The customer should open Google Maps on their estimator or device.
2. In the tiptop left, click Carte (iii horizontal lines).
3. Await for Your contributions , click, and and then choose Reviews .
4. Next to their review of your business concern, click More (3 dots).
5. Choose an option (edit or delete) and follow the instructions.

Trying to Delete Google Reviews? All-time Practices, Tips, and Alternative Solutions

In that location are means to protect your brand's online reputation without resorting to deleting Google reviews. Here are a number of best practices, tips, and culling solutions that you can implement to minimize the affect of negative reviews on your Google listings.

Respond to the Review

Proactively addressing unsolicited feedback is the all-time way to strengthen and protect your online reputation, and the best way to do then is by responding to the consumer's complaints.

Doing then ways you lot have a improve chance of non just resolving the issue, but too retaining them for hereafter purchases. You lot can likewise potentially convince them to change or have down their review.

Even if y'all don't, you're showing those reading the review that you value feedback and take pride in correcting problems with every customer's feel.

When trying to figure out how to answer to negative reviews , yous should address specific issues raised in the review and let the reviewer know of your commitment to providing solutions. Too, exist sure to thank the customer for taking the fourth dimension to share their thoughts.

In the eyes of other potential customers, taking time to reply to reviews tin can also provide reassurance that your organisation listens to the voice of the customer and is committed to constructive customer experience management .

Reach Out to the Reviewer

If you think you're able to satisfactorily resolve your customer'southward problems, go ahead and enquire them if they notwithstanding feel negatively about your business. Make follow-up calls. Send an email. Invite them to return to your business location.

Accept you won them over? If then, congratulations! They have the potential to become 1 of your most powerful concern promoters.

Dilate the Positive — Request for More than Reviews

A great offense tin can be your all-time defense. That'south why it'southward of import to develop a strategy around asking for reviews from other customers. Ideally, this will help you dilate positive feedback about your company while too drowning out the negative.

While some business review sites like Yelp frown upon business owners asking customers for feedback, other sites — including Google — allow you to reach out to customers for reviews. Knowing how to go Google reviews is easy because there are multiple ways to do so.

Request Reviews through Electronic mail or SMS

Do you collect customer email addresses or telephone numbers at the point of sale or care? If and then, and then you can employ that contact information to reach out to customers afterward they go out. Just brand certain you get their permission to gather the data and tell them how y'all plan on using it.

Continue the message brusk and to the point, and add some personalization to show that you highly value their specific feedback. Be sure to provide a Google reviews link that will quickly take the customer to your Google Business Profile and arrive easy for them to go out a review.

Use the Inquire Tool from ReviewTrackers

The Enquire Tool by ReviewTrackers is an online reputation management software feature that provides an intelligent workflow for teams looking to generate new reviews through SMS and email campaigns, on-site kiosks, and customizable landing pages.

With the Ask Tool, you can also automate follow-upwards with scheduled reminders and drip campaigns . Meanwhile, Ask Tool's over-solicitation prevention engineering science helps y'all keep your e-mail list clean.

How to Delete a Google Review and Build a five-Star Reputation

Knowing what to do when yous receive a negative review on Google tin help you protect your online business reputation.

While there's no elementary or straightforward way to remove Google reviews that could potentially impairment your reputation, following the steps outlined above can fix you for situations where your business will benefit from having a review on Google deleted or edited.

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Source: https://www.reviewtrackers.com/blog/how-to-delete-google-review/

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