Ready payment issues on your account

If y'all effort to purchase something on Google Play but your payment is declined or won't process, try the steps below.

If you lot've bought something so take a trouble with or question about information technology, run across issues with in-app purchases or returns and refunds for Google Play purchases.

Verify your payment info

Your payments profile might be deactivated. To reactivate your profile, submit your payment information.

  1. Sign in to Google Pay.
  2. At the top, select Alerts Notification bell icon.
  3. If you have a cerise alert, enter your payment information and wait for the team to respond.

    Google Pay notifications

  4. Bank check your electronic mail for the review results.

Endeavour to pay with a dissimilar payment method

If there'southward a problem with one payment method you can endeavour paying with a unlike one.

  1. On your Android phone or tablet, open up the Google Play Store app Google Play.
  2. Go back to the item you want to purchase & tap the price.
  3. Tap the current payment method.
  4. Choose a different payment method or add a new ane.
  5. Follow the onscreen instructions to complete your purchase.

Fix credit and debit card errors

In that location may exist a problem with your credit or debit menu if yous see one of the post-obit error letters:

  • "Unable to process payment: depression card remainder"
  • "Unable to complete transaction. Please use another form of payment"
  • "Your transaction cannot be completed"
  • "Unable to complete transaction: expired carte du jour"
  • "Correct this carte info or endeavour some other card"

To set up these errors, endeavour the following steps:

Make certain your card & address data is upwards to engagement

Expired credit cards or old billing addresses are a common reason for payments non to piece of work properly. To update this data use Google Payments:

Remove or update expired cards

Expired cards crusade payments to exist declined. To update expired cards:

  1. Sign in to https://pay.google.com with your Google Business relationship.
  2. Find the payment method you are trying to use for the buy.
  3. Cheque the expiration date of the payment methods listed.
  4. Remove or update any expired payment methods.

Check that your carte du jour address matches the address in Google Payments

If your credit menu is registered to a unlike address that can cause the payment to exist declined. Cheque the aught lawmaking matches your electric current address.

  1. Sign in to https://pay.google.com with your Google Account.
  2. Detect the payment method y'all are trying to use for the buy.
  3. ClickEdit.
  4. Cheque that the address listed matches the billing address of your card.
  5. If needed, update the accost.

Then, try your purchase once again.

Submit any actress information that is requested

If the error bulletin is followed by instructions for submitting additional information to Google, please submit it. We will not be able to process the transaction on your business relationship without this information.

Check yous have sufficient funds for the purchase

Sometimes a transaction is declined because of insufficient funds. Bank check your account to make certain you have enough to consummate the purchase.

Contact your bank or card issuer

Your carte may take specific restrictions which cause the transaction to be declined. Contact the establishment that issued your card to inquire nearly the transaction and run across if they know the reason for the decline.

Set errors with other payment methods (directly carrier billing, online banking, Google Play Rest, Souvenir Cards, and more)

If you run into "Your payment was declined due to an consequence with your account"

If you see this message, it might be because:

  • We saw a suspicious transaction on your payments profile.
  • We demand a little more information to protect your business relationship confronting fraud.
  • We need a little more data to comply with EU law (Customers from European Matrimony member states only).

To assist fix these issues:

  1. Go to the payments heart.
  2. Take action on any errors or requests in the payments center.
    • Yous might need to verify your identity before yous can buy anything through your Google Account.
  3. Make sure your name, address, and payment information are up to appointment.

If y'all are trying to pay past direct carrier billing (pay through your mobile service provider beak)

If you're having problem paying through direct carrier billing, try the following:

  • Brand sure you're connected to your carrier network, direct or by wi-fi.
  • Make sure y'all've added direct carrier billing equally a payment method.
  • Make sure you're using the local currency.

If yous still have issues, contact your mobile phone service provider for aid.

If you can't add together a payment method or have a problem with a different payment method

If you're having a problem with a different payment method, go to Google Payments to fix the upshot.

  1. Sign in to https://pay.google.com with your Google Account.
  2. Look for any notifications or requests for information & provide anything that's asked for.
  3. Check that your address is upward to date.
  4. Check that the payment methods listed are the ones you desire to employ.

Carte is grayed out & says "verify on pay.google.com"

Your card was reported as stolen. You lot must verify the card before you tin utilise it once more:

  1. Go to pay.google.com and sign in to your account.
    1. If you take multiple accounts, sign in to the account with the grayed-out carte.
  2. Click Payment methods.
  3. Next to the card that says "Verification needed," click Verifyand thenCharge carte.
  4. Within 2 days, yous'll find a temporary charge on your card statement along with an viii-digit code.
  5. To complete verification, go to pay.google.com and enter the 8-digit code.

If yous try to verify the payment method once more:

  1. Confirm which card you want to verify.
  2. Bank check how long ago you tried to verify your card.
    • If less than 2 days: Wait up to ii days.
    • If more 2 days: Check your card statement. You should notice a temporary charge from Google called "GOOGLE Examination," with an 8-digit code.

Card is grayed out & says "menu is ineligible"

You tin can't use this card for this purchase. Try to make the purchase over again with a different card.

If the card you want to apply isn't listed, follow the on-screen instructions to add a new card.

If you use dual SIM card devices

Check if the right SIM card is in slot 1 and remove any SIM card from slot 2.

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